Privacy Policy

3.1 Account Information

When you register for Knockd, we collect your name, email address, and any profile details you provide. If you are invited to join a Workspace, we also collect the details associated with that invitation.

3.2 GPS and Location Data

When the Knockd app is in use, we collect precise GPS location data from Reps. This data is used to power the live map, door knock logging, and team tracking features. Location data is visible to your Workspace manager or administrator.

We only collect location data while the app is actively in use. We do not collect location data in the background when the app is closed.

3.3 Door Knock Logs

We collect data you enter when logging a door knock, including the address visited, outcome recorded (e.g. not home, signed up, declined), timestamps, and any notes you add.

3.4 Sales and Performance Data

We collect KPIs, campaign results, leaderboard data, and other performance metrics generated through your use of the Service.

3.5 Device and Usage Analytics

We collect information about the device you use to access Knockd, including device type, operating system version, app version, and in-app behaviour such as features used and session duration. This helps us maintain and improve the Service.

3.6 Payment Information

Payment information for Team Plan subscriptions is collected and processed directly by Stripe. We do not store your full payment card details. We retain transaction records (amount, date, subscription status) for billing and legal compliance purposes.

5.1 Australian Users

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our primary basis for collecting and using your information is to fulfil our contractual obligations in providing the Service to you.

5.2 UK and EU Users

For users in the United Kingdom and European Economic Area, our legal bases for processing your personal data are:

• Contract performance: processing necessary to provide the Service you have signed up for
• Legitimate interests: improving the Service, preventing fraud, and ensuring security
• Legal obligation: where we are required to process data to comply with applicable law
• Consent: where you have given explicit consent, such as enabling location permissions

6.1 Service Providers

We share data with the following authorised third-party providers solely to operate the Service:

• Supabase: database hosting and user authentication (supabase.com)
• Stripe: payment processing and subscription management (stripe.com)
• Mapbox: mapping, geocoding, and location visualisation (mapbox.com)
• Resend: transactional email delivery (resend.com)
• Vercel: application hosting and infrastructure (vercel.com)

Each provider is bound by their own privacy and data protection obligations.

6.2 Workspace Administrators

Your Workspace manager or administrator has access to your door knock logs, GPS location data, sales performance data, and KPIs as part of the team management features of the Service. This is a core function of the platform and you consent to this access by joining a Workspace.

6.3 Legal Requirements

We may disclose your information where required by law, regulation, or legal process, or where necessary to protect the rights, property, or safety of TrustEdge, our users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity. We will notify you via email if such a transfer occurs and this Policy changes as a result.

8.1 All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated personal data via the in-app deletion feature or by emailing hello@knockd.au
• Withdraw consent for location data collection by disabling location permissions on your device

8.2 Australian Users

Under the Privacy Act 1988 (Cth), you have the right to access and correct your personal information and to make a privacy complaint. To make a request or complaint, contact hello@knockd.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8.3 UK and EU Users

Under the UK GDPR and EU General Data Protection Regulation, you have the following additional rights:

• Right to erasure ("right to be forgotten"): request deletion of your personal data
• Right to restriction: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact hello@knockd.au. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority. For UK users, this is the Information Commissioner's Office (ico.org.uk).

8.4 California Users (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete personal information we have collected from you
• Opt out of the sale of your personal information. We do not sell personal information
• Non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact hello@knockd.au. We will respond within 45 days.