Terms & Conditions

3.1 Eligibility

You must be at least 18 years of age to independently create an account or use the Service. The Service is intended for business and commercial use by field sales professionals and their employers or agencies. Knockd is not directed at children under the age of 13.

Where a manager or administrator invites a Rep who is under 18 years of age to join a Workspace, the inviting organisation or agency warrants that it has obtained all necessary parental or guardian consents required by applicable law in the relevant jurisdiction, and accepts full responsibility for ensuring the Rep's use of the Service complies with all applicable laws relating to the employment and engagement of minors.

3.2 Account Creation

To use the Service, you must register for an Account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at support@knockd.au if you suspect any unauthorised use.

3.3 Invited Users

If you access the Service through an invitation link provided by a manager or administrator, you are joining an existing Workspace. By accepting the invitation and creating an account, you agree to these Terms. Your access may be managed and revoked at the discretion of the Workspace administrator.

Where an invited Rep is under 18 years of age, the Workspace administrator and their organisation acknowledge and accept responsibility for compliance with all applicable laws governing the engagement of minors, including obtaining any required parental or guardian consents prior to the Rep accessing the Service.

3.4 Account Accuracy

You agree to keep your account information accurate and up to date. You may not impersonate any person or entity, or misrepresent your affiliation with any person or entity when using the Service.

4.1 Fees and Commercial Terms

Fees for paid subscriptions (including the Team Plan) are those displayed when you subscribe through the Service via checkout, or, if TrustEdge has agreed different pricing with you, as set out in your Commercial terms (for example a quote or order form you accept).

If any Commercial terms conflict with these Terms solely with respect to fees, amounts charged, billing period, or currency for your Account or Workspace, your Commercial terms prevail to the extent of that conflict. All other provisions of these Terms continue to apply.

Unless your Commercial terms say otherwise, amounts are exclusive of applicable taxes.

4.2 Peak Billing

Billing is based on peak usage. You will be charged for the highest number of active Reps present in your Workspace at any point during the billing period, regardless of whether those Reps were active for the entire period.

4.3 Payment Processing

Paid subscriptions (including the Team Plan) are billed through Stripe via the Knockd website (knockd.au) unless your Commercial terms specify otherwise. Payments are not processed through the Apple App Store or Google Play unless we expressly offer and you accept In-App Purchase for a particular offer. By subscribing, you agree to Stripe's Terms of Service and authorise recurring charges (where applicable) to your nominated payment method.

4.4 Refund Policy

Unless your Commercial terms state otherwise or applicable law requires, fees paid for paid subscriptions are non-refundable. We do not offer refunds, credits, or pro-rata adjustments for partial billing periods, unused features, or early cancellation. This does not affect any rights you may have under applicable consumer protection laws.

4.5 Cancellation

You may cancel your Team Plan at any time through your Workspace settings or by contacting support@knockd.au. Upon cancellation, your subscription will remain active until the end of the current billing period, after which it will not renew and your Workspace will revert to Free Plan features.

4.6 Price Changes

Where your fees are set only by checkout defaults (and not fixed for a contract term under written Commercial terms), TrustEdge may change subscription pricing with at least 30 days' written notice to the email address associated with your Account. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. Custom or fixed-term Commercial terms survive until they expire or are renewed as agreed.

5.1 Free Plan

The Free Plan is available at no cost to individual Reps on a solo basis. It includes:

• Live interactive map for field navigation
• Door knock logging (address, outcome, notes)
• Personal KPIs and performance tracking

5.2 Team Plan

The Team Plan is a paid subscription available to agencies and teams. It includes all Free Plan features plus:

• Live GPS tracking of field representatives
• Team leaderboard and performance benchmarking
• Team management and Workspace administration
• Campaign and territory management
• Advanced analytics and reporting

5.3 Service Availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

5.4 Third-Party Services

The Service integrates with Supabase (database and authentication), Stripe (payment processing), Mapbox (mapping and location services), Resend (transactional email), and Vercel (hosting infrastructure). Your use of the Service is subject to the applicable terms of these third-party providers. TrustEdge is not responsible for the acts or omissions of these third parties.

6.1 Permitted Use

You may use the Service solely for lawful, legitimate business purposes in connection with field sales and door-to-door canvassing activities, in accordance with these Terms and all applicable laws.

6.2 Prohibited Conduct

You must not use the Service to:

• Violate any applicable law, regulation, or third-party right
• Submit false, misleading, or fraudulent door knock logs or performance data
• Collect or transmit the personal information of third parties (including householders) without lawful authority
• Harass, abuse, or harm any person
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorised access to any part of the Service, other accounts, or our infrastructure
• Use automated tools, bots, or scripts to interact with the Service
• Resell, sublicense, or commercially exploit the Service without our prior written consent
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit viruses, malware, or any other malicious code

6.3 Compliance with Door-to-Door Laws

You are solely responsible for ensuring your use of the Service complies with all applicable laws governing door-to-door sales, canvassing, and fundraising in your jurisdiction, including licensing requirements, do-not-knock registers, cooling-off rights, and consumer protection legislation. TrustEdge provides a software tool and is not responsible for your regulatory compliance.

7.1 Our IP

The Service, including all software, design, trademarks, logos, content, and technology, is owned by or licensed to TrustEdge and protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as permitted by these Terms.

7.2 Your Content

You retain ownership of all Content you submit through the Service. By submitting Content, you grant TrustEdge a limited, non-exclusive, worldwide licence to store, process, and display your Content solely for the purpose of providing the Service to you.

7.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Service, you grant TrustEdge a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

8.1 Service Provided As-Is

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, TrustEdge and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or loss of goodwill.

Our total aggregate liability to you shall not exceed the total amount paid by you to TrustEdge in the 12 months preceding the event giving rise to the claim, or AUD $100, whichever is greater.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or any other non-excludable statutory guarantee.

8.4 Indemnification

You agree to indemnify and hold harmless TrustEdge, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your Content, or your breach of these Terms.

9.1 Termination by You

You may stop using the Service and cancel your account at any time. Cancellation of a paid subscription takes effect at the end of the current billing period as described in Section 4.5.

9.2 Termination by Us

TrustEdge reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or for any other legitimate operational reason.

9.3 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. Sections 7, 8, 10, and 11 of these Terms survive termination.

9.4 Workspace Deactivation

If a manager's account is terminated or the Team Plan lapses, Reps in the associated Workspace will lose access to Team Plan features. TrustEdge is not liable for any disruption to your operations resulting from such deactivation.

10.1 Governing Law

These Terms are governed by the laws of South Australia, Australia. You submit to the exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia for resolution of any disputes.

10.2 Dispute Resolution

Before commencing any legal proceedings, you agree to contact us at info@knockd.au to attempt to resolve the dispute informally. We will use reasonable efforts to resolve disputes within 30 days of receiving notice.

10.3 International Users

If you are accessing the Service from outside Australia, you are responsible for compliance with local laws. These Terms are governed by Australian law regardless of your location. For UK and EU users, nothing in this clause affects your mandatory statutory rights under applicable local law.

11.1 Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

11.2 Entire Agreement

These Terms, together with our Privacy Policy (knockd.au/privacy), constitute the entire agreement between you and TrustEdge with respect to the Service.

11.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

11.4 Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of our right to enforce that provision in the future.

11.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. TrustEdge may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

11.6 Force Majeure

TrustEdge shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, internet outages, third-party service failures, or government actions.